What is the LTV of each customer?

$

Do you have a loyalty program?

Yes

No

How much website traffic are you getting per month?

Out of that many people, how many do you think are potentially paying customers?

How many more of those would contact you if you had a chat widget for easier communication on your website?

How many people view your google listing per month?

So out of that number, how many people do you think would message you directly off google if they could?

Out of the ____ people seeing your GMB listing every month, how many do you think choose different places because of reviews a competitor has?

Do you have a database/list of customers?

Yes

No

How many people do you have in your database/list?

How many customers come in every month?

If you could send a text message with offering a free ____ directly to all _____ of those people, how many do you think would come in for that deal?

How much do you think reviews impact decisions that customers make?

We've seen it can impact customer decisions by up to 270%.

Out of the ____ amount of people, if you asked all those people to review you through a text message, how many do you think would?

Do you post on social media?

Yes

No

How many more customers would come in if you had a better social media presence?

How many inbound messages and calls do you receive per month?

What is your response time?

Can you listen and view those calls and massages?

Yes

No

If your employees knew that you could listen and know when calls were being missed, how much better would that make your customer service?

Do you think better customer service would get you more reviews?

How many customers do you think have went elsewhere because of no answer and/or bad customer service?

Business Performance Assessment